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PATIENT TRIAGE - Contact us online
If you need help with a non-urgent medical or admin request, you can now contact us online. Please note that requests for an appointment can be made between 8am and 5pm weekdays only.
Please click the button above to submit your Patient Triage request
Message from the Partners
Dear all , you are not doubt aware that the practice is introducing a new method for booking appointments and seeking healthcare advice. This goes live next week (1st Oct). This is an enormous piece of work and no doubt we will encounter some unexpected consequences. We genuinely believe the new system will enable our team to respond much more quickly and appropriately to all your requests.
We ask for you cooperation and patience with launching this new process.
We will seek your feedback over the next few months to fine tune this model of care.
Kindest Regards,
Tim, Helena, Alison and Pete
The Partners
PLEASE NOTE - CHANGES ARE COMING TO HOW APPOINTMENTS CAN BE BOOKED
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Avoid the 8am queues on the phone
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Prioritised booking system
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Increased appointment capacity
From the 1st October 2024, Wimbledon Village Surgery will be changing the way we offer appointments. We will be moving to an online 'TOTAL TRIAGE' system where our clinicians will triage all appointment requests, ensuring that you are seen by the most appropriate Clinician in a timely manner. We hope that this will help make better use of the appointments we have available.
We will be asking all patients to complete an online AccuRx Patient Triage form which will be enabled on this website from 1st October. We will then contact you with either advice or an appointment where appropriate.
The fastest way to get help from a Clinician is by submitting an online form yourself or asking a family member to do so on your behalf. You can use this form to contact us about anything you'd normally call us about.
If you are unable to do this or do not have access to the internet, then our reception team will be able to complete the form on your behalf before it is looked at by our triage clinician.
Our usual appointment time is 10 minutes. Please make one request for one person about one problem. If you are unable to keep your appointment please contact us to cancel. Failure to do so means a wasted appointment that another patient could have used.
NOTE: You will also be able to make administrative and repeat prescription requests via the new system. Please lookout for the PATIENT TRIAGE option coming soon on this website
Further information and how to use AccuRx Patient Triage can be found by watching this YouTube video here: Patient Flash Demo: How to submit a medical request in Patient Triage (youtube.com)
Social Prescribing
Social prescribing enables GPs, nurses and other primary care professionals to refer people to a range of local, non-clinical services to support their health and wellbeing.
To find out more, please visit our Social Prescribing page
Friends and Family Survey
The Friends and Family Test is a single question patient survey which asks you as an existing patient at the practice to say how likely you would be to recommend to your friends and family our surgery and the services that we offer.
To provide your feedback, please follow the following link www.leavemyfeedback.com/4696 or by using the Touch Screen in the waiting room or fill out a paper questionnaires at your next visit to the practice.
Should you require any help accessing this site to provide your feedback, please ask at reception for assistance.
Thank you for your support.
About Us
This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.
The doctors and staff at the Wimbledon Village surgery take pride in offering the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma, COPD and diabetes and offer a wide variety of other medical services including a travel clinic for our patients and for non-Wimbledon Village Surgery patients, minor operations, antenatal and postnatal care, childhood vaccinations and well-person check-ups.
Patient Survey Results
View our patient survey results.
South London Community Services
This body can provide information on a host of primary care services in this area and can be contacted at:
South West London Community Services
120 The Broadway
Wimbledon
SW19 1RH
Tel: 020 8251 1111