ACCURX TOTAL TRIAGE
From the 1st October 2024, Wimbledon Village Surgery will be changing the way we offer appointments. We will be moving to an online 'TOTAL TRIAGE' system where our clinicians will triage all appointment requests, ensuring that you are seen by the most appropriate Clinician in a timely manner. We hope that this will help make better use of the appointments we have available.
We will be asking all patients to complete an online AccuRx Patient Triage form which will be enabled on this website from 1st October. We will then contact you with either advice or an appointment where appropriate.
The fastest way to get help from a Clinician is by submitting an online form yourself or asking a family member to do so on your behalf. You can use this form to contact us about anything you'd normally call us about.
If you are unable to do this, then our reception team will be able to complete the form on your behalf before it is looked at by our triage clinician.
Our usual appointment time is 10 minutes. Please make one request for one person about one problem. If you are unable to keep your appointment please contact us to cancel. Failure to do so means a wasted appointment that another patient could have used.
You will also be able to make administrative and repeat prescription requests via the new system. Please lookout for the TOTAL TRIAGE option on this website
Further information and how to use AccuRx Patient Triage can be found here:
Online Services
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions and more.
Home Visits
Visits are usually restricted to terminally ill or housebound patients.
Please request a home visit before 10.00am, except in an emergency.